BIMPulse Not Showing in Navisworks
What to check when the BIMPulse tab is missing from the Navisworks ribbon or its tool buttons stay greyed out.
Navisworks Manage 2025–2027 · Updated
Check whether BIMPulse loaded
When BIMPulse loads correctly, you'll see two things each time Navisworks starts:
- A Windows notification that says BIMPulse Plugin Successfully Loaded.
- A BIMPulse tab on the ribbon, with a Tools panel holding Account Settings, Search Set Gen, Viewpoint Generator, Pulse Check, and Clash Generator.
If Windows notifications are turned off you won't see the first one, so look for the tab. If the tab is there, skip to Buttons are greyed out.
No BIMPulse tab
Check your Navisworks edition and version
BIMPulse works in Autodesk Navisworks Manage 2025, 2026, and 2027. It isn't supported in Navisworks Simulate, Navisworks Freedom, or older versions of Manage. The edition and year are shown in the Navisworks title bar.
Check that BIMPulse is installed
In Windows, open Settings > Apps > Installed apps and look for BIMPulse Navisworks. Then check that this folder exists:
C:\ProgramData\ Autodesk\ ApplicationPlugins\ BIMPulse.Navisworks.bundle If either is missing, install BIMPulse by following Installing BIMPulse.
Restart Navisworks
Navisworks only looks for plugins when it starts. If you installed or updated BIMPulse while Navisworks was open, close every Navisworks window and start it again.
Reinstall
Still no tab? Do a clean reinstall, as described in Installation Issues.
Buttons are greyed out
Account Settings is always available. The other buttons only work when all of these are true:
| Check | How to fix it |
|---|---|
| You're signed in | Click Account Settings, then Sign in. See First-Time Setup. |
| Your license is active | In Account Settings, the line under your name should show your email address. Anything else, such as No seats available, is explained in License & Activation Problems. |
| A file is open and has been saved | The tools need a Navisworks file with a file name. A new, unsaved file won't do: save it as an .nwf or .nwd first. |
| That tool isn't already open | Each tool opens one window at a time. If its window is already open (check the Windows taskbar), its button stays greyed out until you close it. |
| You're online | BIMPulse checks your license about once a minute. If a check fails because the connection dropped, the buttons stay unavailable until a later check succeeds. |
Refresh the buttons
The ribbon doesn't always update by itself right after your license becomes active. If everything above checks out, open Account Settings and close it again, or switch to another file. Either one makes BIMPulse re-check every button.
A tool window closed by itself
The Pulse Check, Clash Test Generator, and Search Set Generator windows belong to the file that was open when you started them. They close by themselves when you open a different file. Reopen them from the ribbon.
Contact support
If BIMPulse still won't load, contact support with your Navisworks edition and version, and attach the most recent log file from:
%LOCALAPPDATA%\
To open it, paste that path into the File Explorer address bar. There's one file per day, named by date, and the last 14 days are kept.
Related guides
Installing BIMPulse
Download the BIMPulse installer, add it to Navisworks Manage 2025–2027, and keep it up to date. Covers requirements, updates, and uninstalling.
First-Time Setup
Sign in to BIMPulse in Navisworks, pick your organization, and get the tools ready. Covers settings, staying signed in, and signing out.
License & Activation Problems
What each BIMPulse license status message means and how to fix sign-in, seat, subscription, and connection problems in Navisworks.
Installation Issues
Fix BIMPulse installer problems: administrator rights, setup messages, "Setup failed" errors, stuck updates, and doing a clean reinstall.
Still stuck, or spotted something out of date? Contact support and tell us which guide you were using.